Privacy Policy 

This Privacy Policy sets forth how Grove Health, LLC (hereinafter “Practice”, “we”, “our”, or “us”), collects, uses and protects any information that you give us when you use our Website. The terms “you” or “yours” refer to the user of our Website. By using the Website, you consent to the data practices described in this Privacy Policy. If you do not agree to these terms, please do not access or use the Website.  

Practice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, you can be assured that it will only be used in accordance with this Privacy Policy.  

Changes to Privacy Policy. 

We may change this Privacy Policy from time to time without notice to you.  You acknowledge and agree that it is your responsibility to review this  Website and Privacy Policy periodically and to be aware of any modifications.  Your continued use of the Website after such modifications will constitute your: 1) acknowledgement of the modified Privacy Policy and 2) agreement to abide and be bound by the modified Policy.  

Passwords. 

To use certain features of our Website, you may be issued a unique or group username and password, which you will receive through your registration and/or purchase process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. 

You are not permitted to share your username and/or password with anyone.  If you share your username and/or password with another person, Practice reserves the right to immediately terminate your access to the Website,  program, product or service. Practice cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. You are responsible for activities that take place using your password(s) and within your account. If you share your password(s) with anyone, they may be able to obtain access to your personal information at your own risk. 

You agree to notify Practice immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session.  

By using this Website, you agree to enter true and accurate information as part of the registration, purchase process and otherwise. If you enter a false email address, or other false or inaccurate information, we have the right to immediately inactivate your account or block your participation in any feature delivered on or through this Website.  

We will use our best efforts to keep your password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.  

Submission, Storage and Sharing of Personal Information and How We  Use It. 

Practice may collect personal information, such as your name, e-mail address,  home or work address, telephone number, and financial information that you provide to us when you use our Website or purchase our programs, products,  or services (“Personal Information”). By providing such information to us,  you grant us permission to use and store such information. We, in turn, will use our best efforts to keep such information safe and secure.  

We may also collect anonymous demographic information, which is not unique to you, such as your zip code, age, gender, preferences, interests and favorites.  

If you believe that any information about you that we retain is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.  

There is also information about your computer hardware and software that may be automatically collected by Practice. This information can include your IP address, browser type, domain names, access times and referring Website addresses. This information may be used by Practice for the operation of its business, to maintain quality of service, and to provide general statistics regarding use of the Website.  

Practice requests and requires various personal data to understand your needs and provide you with better service. In addition, we may gather such information for the following reasons: (1) internal record keeping, (2) to keep records of customer purchases, (3) to improve our Website, programs,  products, or services (4) to periodically send promotions about new programs,  products or services, or other special offers from which you may unsubscribe at any time, (5) for aggregate, non-identifiable data for market research purposes, and/or (6) to customize the respective program, product, or service you purchase or use according to your interests. You will be given the 

opportunity to opt-out of having your email address used for commercial emails from Practice at the time you receive any marketing email message from us. In any case, if you wish to be removed from any such Practice emails, you can send an email with “Unsubscribe” in the subject line to admin@grove.health. You can also contact this email address if you would like to: 

• See what information we have about you, if any. 

• Change and correct any information we have about you.  • Have us delete any information we have about you.

• Express any concern you have about our use of your information. 

Information Storage.  

All information is stored through a data management system. Practice takes precautions to protect Personal Information. When customers submit Personal Information via the Website, it is protected both online and offline. Whenever Practice collects sensitive Personal Information (such as credit card data), that information is encrypted and transmitted to Practice in a secure way. Customers can verify this by looking for a closed lock icon at the bottom of their web browser, or looking for “https” at the beginning of the address of the web page. 

While Practice uses encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to Personal Information. The computers and servers in which we store Personal Information are kept in a secure environment. 

However, unfortunately, please note that no data transmission over the  Internet or any wireless network can be guaranteed to be 100% secure. As a  result, while we strive to protect your Personal Information, you acknowledge that (a) there are security and privacy limitations of the Internet  which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this  Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered within transit by a third party. 

Confidential Information.  

All Personal Information collected by Practice will be held in confidentiality and will not be disclosed to third parties, except that we may disclose  Personal Information: (1) pursuant to the Terms and Conditions and this  Privacy Policy, (2) if we are required to do so by law, (3) in the good-faith belief that such action is necessary to conform to the edicts of the law, (4) to  comply with legal process served on us, our partners, sponsors, investors, or affiliates, (5) to protect and defend our rights or property or those of our users  and/or (6) to act as immediately necessary in order to protect the personal safety of our users or the public. Practice will not sell, distribute or lease your  Personal Information to third parties unless we have your permission or are required by law to do so.  

Access by Third Parties.  

Note that whenever you make your Personal Information available for access  or viewing by third parties through our Website, programs, products, or services, and social media, the information you share also can be seen,  collected and used by third parties and, therefore, we cannot be responsible for any unauthorized third party use of such information that you voluntarily share online or in any other manner. Practice also is not responsible for the privacy statements or other content on the websites outside of our Website. 

Use of Cookies. 

A cookie is a piece of data stored on a site visitor’s hard drive by a web page server to help Practice improve customers’ access to our Website and identify repeat visitors to our Website. Cookies allow web applications to respond to  you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Like most companies, this Website may use cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Website, programs, products, or services. 

Use by Children.  

This Website is not designed for, nor do we believe it is appealing to, children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. We encourage children to consult with their parents before providing Personal Information.  

Contact.  

If you have any questions about any of the terms of this Privacy Policy,  please contact Practice at admin@grove.health.

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.  Please review it carefully.

Your health information is private, and no one without a legitimate need to know may have access to it.  Grove Health Pediatrics (“Practice”) is required by law to maintain the privacy of your health information and to provide you with a notice of its legal duties and privacy practices.  In the unlikely event that your health information becomes unsecured, Practice will provide you with prompt notification.

Practice will not use or disclose your health information except as described in this Notice of Privacy Practices (“Notice”).  This Notice applies to all of the medical records generated during your treatment at Practice.

Examples of Disclosure for Treatment, Payment, and Health Operations.

The following categories describe the ways that Practice may use and disclose your health information:

  • Treatment: Practice will use your health information in the provision and coordination of your healthcare.  We may disclose all or any portion of your medical record information to your physician, consulting physician(s), nurses and other healthcare providers who have a legitimate need for such information in the care and continued treatment of the patient.  For example, a healthcare provider treating you for an injury can ask another healthcare provider about your overall health condition.

  • Payment: Practice may release medical information about you for the purposes of determining coverage, billing, claims management, medical data processing and reimbursement.  The information may be released to an insurance company, third-party payor or other entity (or their authorized representatives) involved in the payment of your medical bill and may include copies or excerpts of your medical record that are necessary for payment of your account.  For example, to the extent Practice bills for services it provides to you, a bill sent to a third-party payor may include information that identifies you, your diagnosis, the procedures and supplies used.

  • Routine Healthcare Operations: Practice may use and disclose your medical information during routine health care operations to run our practice, improve your care, and contact you when necessary.  For example, we can use your health information to manage your treatment and services.

  • Business Associates: Practice may use and disclose certain health information about you to its business associates.  A business associate is an individual or entity under contract with Practice to perform or assist Practice in a function or activity that necessitates the use or disclosure of medical information.  Examples of business associates include but are not limited to, a copy service used by the Clinic to copy medical records, consultants, independent contractors, accountants, lawyers, medical transcriptionists and third-party billing companies.  Practice requires the business associate to protect the confidentiality of your medical information.  In addition, Practice requires any subcontractor of Practice’s business associate to protect the confidentiality of your medical information.

  • Regulatory Agencies: Practice may disclose your medical information to public health or legal authorities charged with preventing or controlling disease, injury or disability.  For example, billing practices may be audited by the State Auditor and records are subject to review by the Secretary of Health and Human Services and his/her authorized representatives.

  • Workers’ Compensation: Practice may release medical information about you for workers’ compensation or similar programs that provide benefits for work-related injuries or illnesses.

  • Military Veterans: Practice may disclose your medical information as required by military command authorities if you are a member of the armed forces.

  • Inmates: If you are an inmate of a correctional institution or under the custody of a law enforcement officer, Practice may release your medical information to the correctional institution or law enforcement official.

  • Organ and Tissue Donation Requests: Medical information can be shared with organ procurement organizations.

  • Medical Examiner or Funeral Director: Medical information can be shared with a coroner, medical examiner, or funeral director when an individual dies.

  • Required by Law: Practice will disclose medical information about you when required to do so by law, for example, responding to lawsuits and legal actions.

  • Other Uses: Any other uses and disclosures will be made only with your written authorization.

Patient Information Rights.

Although all records concerning your treatment obtained at Practice are the property of Practice, you have the following rights concerning your medical information:

Right to Confidential Communications: You have the right to receive confidential communications of your medical information by alternative means or at alternative locations. For example, you may request that Practice contact you only at work or by mail.

Right to Inspect and Copy.

You have the right to inspect and copy your medical information.

  • Right to Amend: You have the right to amend your medical information.  Any request for amendment should be submitted to Practice in writing, stating a reason in support of the amendment.

  • Right to an Accounting: You have the right to obtain an accounting of the disclosures of your medical information made during the preceding six (6) year period.

  • Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your medical information.  Practice is not required to honor your request except where: (i) the disclosure is for the purpose of carrying out payment or healthcare operations and is not otherwise required by law, and (ii) the medical information pertains solely to a healthcare item or service for which you, or person other than the health plan on your behalf, has paid Practice in full.

  • Right to Receive a Paper Copy: You have the right to receive a paper copy of this Notice.

  • Right to Receive Electronic Copies: You have the right to receive electronic copies of your medical information. 

  • Right to Choose Someone to Act For You: If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

  • Right to Revoke Authorization: You have the right to revoke your authorization to use or disclose your medical information, except to the extent that action has already been taken in reliance on your authorization.  A request to exercise any of these rights must be submitted, in writing, to Practice at 9511 Holsberry Rd Suite B2, Pensacola FL 32534, or by contacting Practice at (850) 318-9676. 

For More Information or to Report a Problem.

If you have questions and would like additional information, you may contact our office at (850) 318-9676. If you believe your privacy rights have been violated, you may file a complaint with us by calling (850) 318-9676 and with the U.S. Department of Health and Human Services Office for Civil Rights by calling 1-800-368-1019, visiting https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, emailing OCRComplaint@hhs.gov, or sending a letter to:

Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201

We will not retaliate against you for filing a complaint. 

Changes to this Notice.

Practice will abide by the terms of the Notice currently in effect.  Practice reserves the right to change the terms of its Notice and to make the new Notice provisions effective for all health information that it maintains.  An updated version of the Notice may be obtained at Practice.